Customer service professional with 8+ years of experience in a fast-paced call center environment. Proven ability to handle a high volume of customer inquiries quickly and efficiently, while maintaining a positive and professional attitude. Expertise in resolving customer issues and providing excellent customer support.
Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
Maintain a high level of product knowledge to assist customers effectively. Provide timely and professional assistance customers via live chats. Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
OCT 2023 - DEC 2023
INBOUND SALES REPRESENTATIVE (TELE-MARKERTING)
MEASAT BROADCAST NETWORK SYSTEM SDN BHD (ASTRO)
Responsible for using my outgoing personality and excellent communication skills to contact and generate leads, and qualify potential customers over the phone. I will work with sales managers to develop and implement sales strategies, and track and report on my sales performance. I will also be responsible for closing sales and building relationships with customers.
JUNE 2023 - OCT 2023
INBOUND SALES SUPPORT
Responsible for providing exceptional customer service and support to inbound customers. I need to answer customer questions, resolve issues, and provide recommendations for products and services that can help customers achieve their online goals. I also be responsible for generating new sales and upselling existing customers.
FEB 2021 - SEPT 2022
CUSTOMER SERVICE ADVOCATES
IBIBO GROUP (REDBUS MALAYSIA)
Responsible for providing exceptional customer service and support to inbound customers. Ineed to answer customer questions, resolve issues, and provide assistance with bookings and cancellations. I also be responsible for gathering feedback from customers and using it to improve the Redbus experience.
OCT 2019 - JAN 2021
THE ZENITH HOTEL (PUTRAJAYA) SDN BHD
Responsible the overall operation of the hotel during the overnight shift. This includes providing excellent customer service, overseeing the front desk, and ensuring that all hotel policies and procedures are followed. The Night Shift Assistant Manager also plays a key role in security and safety, and is responsible for handling any incidents that may occur during the shift.
JAN 2016 - DEC 2017
FRONT OFFICE EXECUTIVE
KCC DEVELOPMENT GROUP (IMPIANA HOTEL SENAI)
Responsible for the day-to-day operations of the front office department in a hotel. I will oversee all front office staff, including guest service agents, concierge, and bellmen. I will also be responsible for developing and implementing front office policies and procedures, and for ensuring that all guests have a positive experience.
JUNE 2015 - DEC 2016
INBOUND TECHNICAL SUPPORT
TELEKOM MALAYSIA BERHAD
Responsible for providing technical support to customers who contact the company via phone, email, or chat. I will troubleshoot customer problems, provide guidance on how to use the company's products or services, and escalate complex issues to the appropriate team.
APR 2013 - MAR 2014
CUSTOMER SERVICE EXECUTIVE
RHB BANK BERHAD
Responsible for leading and managing a team of customer service representatives, developing and implementing customer service policies and procedures, and ensuring that the team is providing excellent customer service. I will also be responsible for resolving customer complaints and issues, and escalating complex issues to the appropriate team.
APR 2015 - PRESENT
Digital idea solutions
Founded in 2015, our web design business is a leading provider of innovative and professional web design services in Malaysia. With a passion for creating captivating online experiences, we have been helping businesses of all sizes establish a strong online presence and achieve their digital goals. Our dedicated team of skilled web designers combines creativity and technical expertise to deliver customized web solutions that are tailored to each client's unique needs. We specialize in creating visually stunning and user-friendly websites that not only attract visitors but also drive conversions and enhance brand credibility.
Career Essentials in Generative AI by Microsoft and LinkedIn
Google Professional Workspace Administrator Specialization
Google Workspace Security
Introduction to User Experience Design
Deploy a Wordpress Website in AWS EC2
Introduction to Social Media Marketing
Social Media Management
WORDPRESS MANAGEMENT SYSTEM
Customer Relationship Management (CRM)
Social Media Management
Web Development & Design
connect with me
I am eager to learn more about your company. If you think that i suitable any positions on your company please contact me. I am available for an interview at your earliest convenience. feel free to reach me.