OCT 2023 - PRESENT

INBOUND SALES REPRESENTATIVE (TELE-MARKERTING)

MEASAT BROADCAST NETWORK SYSTEM SDN BHD (ASTRO)

Responsible for using my outgoing personality and excellent communication skills to contact and generate leads, and qualify potential customers over the phone. I will work with sales managers to develop and implement sales strategies, and track and report on my sales performance. I will also be responsible for closing sales and building relationships with customers.

JUNE 2023 - OCT 2023

INBOUND SALES SUPPORT

GODADDY LLC

Responsible for providing exceptional customer service and support to inbound customers. I need to answer customer questions, resolve issues, and provide recommendations for products and services that can help customers achieve their online goals. I also be responsible for generating new sales and upselling existing customers.

FEB 2021 - SEPT 2022

CUSTOMER SERVICE ADVOCATES

IBIBO GROUP (REDBUS MALAYSIA)

Responsible for providing exceptional customer service and support to inbound customers. I need to answer customer questions, resolve issues, and provide assistance with bookings and cancellations. I also be responsible for gathering feedback from customers and using it to improve the Redbus experience.

OCT 2019 - JAN 2021

ASSISTANT MANAGER

THE ZENITH HOTEL (PUTRAJAYA) SDN BHD

Responsible the overall operation of the hotel during the overnight shift. This includes providing excellent customer service, overseeing the front desk, and ensuring that all hotel policies and procedures are followed. The Night Shift Assistant Manager also plays a key role in security and safety, and is responsible for handling any incidents that may occur during the shift.

JAN 2016 - DEC 2017

FRONT OFFICE EXECUTIVE

KCC DEVELOPMENT GROUP (IMPIANA HOTEL SENAI)

Responsible for the day-to-day operations of the front office department in a hotel. I will oversee all front office staff, including guest service agents, concierge, and bellmen. I will also be responsible for developing and implementing front office policies and procedures, and for ensuring that all guests have a positive experience.

JUNE 2015 - DEC 2016

INBOUND TECHNICAL SUPPORT

TELEKOM MALAYSIA BERHAD

Responsible for providing technical support to customers who contact the company via phone, email, or chat. I will troubleshoot customer problems, provide guidance on how to use the company's products or services, and escalate complex issues to the appropriate team.

APR 2013 - MAR 2014

CUSTOMER SERVICE EXECUTIVE

RHB BANK BERHAD

Responsible for leading and managing a team of customer service representatives, developing and implementing customer service policies and procedures, and ensuring that the team is providing excellent customer service. I will also be responsible for resolving customer complaints and issues, and escalating complex issues to the appropriate team.

APR 2015 - PRESENT

Digital idea solutions

Founded in 2015, our web design business is a leading provider of innovative and professional web design services in Malaysia. With a passion for creating captivating online experiences, we have been helping businesses of all sizes establish a strong online presence and achieve their digital goals. Our dedicated team of skilled web designers combines creativity and technical expertise to deliver customized web solutions that are tailored to each client's unique needs. We specialize in creating visually stunning and user-friendly websites that not only attract visitors but also drive conversions and enhance brand credibility.

WEBSITE